Terms of Service

Last updated: November 1, 2026

These terms apply to Shopify merchants who install and use File Upload Pro ("the app"). By installing the app you agree to them. They work alongside the Shopify Terms of Service and our Privacy Policy.

The service

File Upload Pro adds a file-upload widget to your online store and attaches the files your customers upload to their orders. Files are stored in your own Shopify Files library. Features available to you depend on the plan you select in Shopify.

Your responsibilities

• You're responsible for the files your customers upload through your store and for how you use them, including complying with privacy laws that apply to your business and customers.
• You won't use the app to collect or distribute unlawful content, malware, or data you aren't permitted to collect.
• Shopify serves files from a public CDN. Treat file links as confidential and don't use the app to collect highly sensitive data (such as payment card numbers or government ID numbers) unless your business has appropriate safeguards.

Billing

Paid plans are billed by Shopify on your Shopify invoice. You can change or cancel your plan at any time from the app's Plan & usage page or from Shopify. Charges already billed are handled under Shopify's billing and refund policies.

Availability and support

We work to keep the app available and fast, but we don't guarantee uninterrupted service. Support is available by email at [email protected]; we aim to reply within one business day.

Uninstalling

You can uninstall at any time. When you do, we delete your store's app data as described in our Privacy Policy. Files already stored in your Shopify Files remain yours and stay in your store until you delete them.

Liability

The app is provided "as is". To the extent permitted by law, our total liability for any claim relating to the app is limited to the fees you paid for it in the three months before the claim.

Changes

We may update these terms. If we make a material change, we'll update the date above and, where appropriate, notify you in the app.

Contact

Questions? Email [email protected].